Step 1
Click the Transactions tab in the property profile.
Step 2
Locate the next rental payment under the Upcoming section and click Apply Credit.'
Step 3
Enter the credit amount and a detailed description then hit the Save button. This will reduce the rental amount payable for that period.
Hint: If you credit the full amount, it will mark as complete and update the tenant's paid to date. This is particularly handy if a tenant has paid to the old agency or trust account.
Other helpful articles: Remove a rental credit, Schedule a rent increase, How to terminate a lease