Before you contact us

Firstly, try clearing your web browser's cookies and cache. This removes old data and allows your browser to perform better, which may resolve the issue.

Secondly, if it is a feature query, search the Knowledge Base for instructions.
For example, if you are wanting to issue a rental credit, search 'credit' into the top search bar and relevant articles will be suggested for you.

How support works

The Managed Support Team is an online resource that can be contacted by our Managed App Bot at the bottom of your screen. Click this and start chatting.

There is no phone number for our team as we are much more effective at helping when we have requests submitted this way. Remember to take a photo or screen record the problem you're having.

Times

The Managed App Support Team are based in Sydney and available from 8am to 6pm AEST Monday to Friday. Our support chat function is usually available beyond these hours too. The support team are there for your agency, your team and also your users who want direct tech support without having to bother the property manager.

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