Step 1

Check the amount that is currently in the tenant wallet by clicking their profile.

Step 2

Add a credit of the difference between the rent amount and the tenant wallet amount. For example, if rent is $1000 and the tenant has $800, add a $200 credit.

The rental amount will now be $800, and will be paid by the available funds in the tenant's wallet.

Step 3

Increase the next rental amount to capture the shortfall. You can do this in one payment or perhaps allow the tenant a few periods to catch up. For example, If I added a credit of $200 on a $1000 payment, the next payment will be $1200.

Step 4

Finally, schedule the rent to go back to the normal level. You can add multiple rent adjustments so once you have added the first to claim the shortfall, you can add a second adjustment to return the rent to the normal level.

Other helpful articles: Adjusting rent, giving a rental credit

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