Find the tradie profile by searching their name on the marketplace tab.
Once in their profile, click financials and find the transaction. This will tell you the amount that needs to be refunded.
On the Action Centre, type the property address and click filter
then click Add A Bill.
Enter the refund details and the amount then click Save
Click Schedule to create the payment and then you can press Pay on the transactions tab to process the refund immediately.
And that's it! The refund will be processed from your agency's credit card back to the tradesperson's account in real-time. They will also receive a confirmation that the refund has been made