Managed App for Tenants

The 'How to Managed' Guide for Tenants

14 articles in this collection
Written by Thom Richards

How to chat with your Property Manager

You can chat with your Property Manager within any existing task, or if you have a new request, simply create it within your profile.

Written by Thom Richards
Updated over a week ago

Getting Started

Managed App for Tenants

Here is what you need to know if your agency is moving to the Managed App

Written by Thom Richards
Updated over a week ago

Setting up your Tenant Profile

Setting up your Tenant Profile is easy with Managed. Follow the below steps to get started.

Written by Thom Richards
Updated over a week ago

Adjust your notification settings | Tenants

You can opt out of certain automated communications by updating your notification settings.

Written by Thom Richards
Updated over a week ago

Making payments with the app

How do I change my payment settings?

If you want to use another account or payment method, simply update your payment settings in the app by following these steps

Written by Thom Richards
Updated over a week ago

How do I pay my deposit?

You have been approved for a new property. Secure it quickly by paying the deposit in Managed

Written by Thom Richards
Updated over a week ago

How do I pay invoices

If you receive a notification to pay an invoice (eg water usage), follow these steps to pay via the app

Written by Thom Richards
Updated over a week ago

When will my Direct Debit be actioned?

If you have a direct debit set up, money will automatically come out of your account just before the due date.

Written by Thom Richards
Updated over a week ago

My Direct Debit bounced, what do I do next?

If you had insufficient funds or accidentally entered the wrong bank account and your DD failed, follow these steps

Written by Thom Richards
Updated over a week ago

How do I delete payment methods?

You can rectify outdated or incorrect payment methods by following these steps.

Written by Thom Richards
Updated over a week ago

Your Live Ledger

Understanding your Transaction History

The Transactions tab is a real time log of all payments you have made and can be accessed any time, anywhere.

Written by Thom Richards
Updated over a week ago

Requesting Maintenance

How do I request repairs or maintenance?

Help your Property Manager action your request as quickly as possible by lodging all repairs and maintenance requests in the app.

Written by Thom Richards
Updated over a week ago

Completing Condition Reports

How to complete and return an Ingoing Condition Report

You no longer need to print the report and email back all your notes and photos. Follow these steps to complete your section digitally.

Written by Thom Richards
Updated over a week ago

How to complete and return an Outgoing Condition Report

You can review and add notes to the Outgoing Report by following these steps.

Written by Thom Richards
Updated over a week ago