Support & Troubleshooting
Some tricks to help you troubleshoot some common questions
11 articles in this collection
Written by Thom Richards
Written by Thom Richards
Logging In
An invitation was not received or isn't working!
For security reasons, invitations to users need to expire after a day or so. Here's how to request a new one.
Written by Thom Richards
Updated this week
Updated this week
Logging out / Logging in with another profile
Follow these instructions if you're wanting to log out of the app, or log in as another user.
Written by Thom Richards
Updated over a week ago
Updated over a week ago
How to add Managed to your iPhone
Want to have Managed appear on your app list? Follow these simple steps.
Written by Thom Richards
Updated over a week ago
Updated over a week ago
How to add Managed to your Android
Want to have Managed appear on your app list? Follow these simple steps.
Written by Thom Richards
Updated over a week ago
Updated over a week ago
Payments
Transaction processing times
The time taken to complete a transaction depends on which bank is involved, the time the transaction was made and the payment method used.
Written by Thom Richards
Updated over a week ago
Updated over a week ago
My tenant says they have paid rent by I cant see it!
If a property is marked as in arrears but the tenant says they have paid their rent, you will need to check these things
Written by Thom Richards
Updated this week
Updated this week
My tenant paid in advance
If your tenant has paid rent in advance, you need to let support know to they can match the funds for you.
Written by Thom Richards
Updated this week
Updated this week
Privacy & Security
System Security & Data Privacy
If you're wondering about what makes the Managed App so secure and how we handle and protect data privacy this is the place.
Written by Thom Richards
Updated over a week ago
Updated over a week ago
Further Data & Security Protocols
More information about our system data and security
Written by Thom Richards
Updated over a week ago
Updated over a week ago
Data Recovery
System Data
Written by Thom Richards
Updated over a week ago
Updated over a week ago