Training, Support & Troubleshooting

Some tricks to help you troubleshoot some common questions

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16 articles in this collection
Written by Thom Richards
Troubleshooting

I need to add a Service Provider

If you cannot find a service provider in your contacts list, you can lodge a request to have them added to the system.
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Written by Thom Richards
Updated over a week ago

An invitation was not received or isn't working!

For security reasons, invitations to users need to expire after a day or so. Here's how to request a new one.
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Written by Thom Richards
Updated over a week ago

Logging out / Logging in with another profile

Follow these instructions if you're wanting to log out of the app, or log in as another user.
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Written by Thom Richards
Updated over a week ago

How to add Managed to your iPhone

Want to have Managed appear on your app list? Follow these simple steps.
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Written by Thom Richards
Updated over a week ago

Two-Factor Authentication (2FA)

We're all about security here at Managed App. 2FA is a great way to protect your profile and data so we highly recommend you turn it on.
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Written by Thom Richards
Updated over a week ago

How to add Managed to your Android

Want to have Managed appear on your app list? Follow these simple steps.
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Written by Thom Richards
Updated over a week ago

My tenant says they have paid rent by I cant see it!

If a property is marked as in arrears but the tenant says they have paid their rent, you will need to check these things
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Written by Thom Richards
Updated over a week ago

My tenant paid in advance

If your tenant has paid rent in advance, you need to let support know to they can match the funds for you.
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Written by Thom Richards
Updated over a week ago

Transaction processing times

The time taken to complete a transaction depends on which bank is involved, the time the transaction was made and the payment method used.
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Written by Thom Richards
Updated over a week ago