Updates, support & troubleshooting

Some tricks to help you troubleshoot some common questions

15 articles in this collection
Written by Thom Richards

Training

Q&A Sessions

We host 2 Q&A sessions each week to help you get the most out of your Managed App profile.

Written by Thom Richards
Updated this week

Agency Training Sessions

All ned agencies have access to our Managed App Training Sessions.

Written by Thom Richards
Updated over a week ago

Support

How Managed App support works

Our online support team is available should you get stuck while using the Managed App

Written by Thom Richards
Updated over a week ago

Release Notes

Managed App Release Notes

You will get our big feature updates via email, however our smaller changes and tweaks will be found here.

Written by Thom Richards
Updated over a week ago

Logging In

An invitation was not received or isn't working!

For security reasons, invitations to users need to expire after a day or so. Here's how to request a new one.

Written by Thom Richards
Updated over a week ago

Logging out / Logging in with another profile

Follow these instructions if you're wanting to log out of the app, or log in as another user.

Written by Thom Richards
Updated over a week ago

How to add Managed to your iPhone

Want to have Managed appear on your app list? Follow these simple steps.

Written by Thom Richards
Updated over a week ago

Two-Factor Authentication (2FA)

We're all about security here at Managed App. 2FA is a great way to protect your profile and data so we highly recommend you turn it on.

Written by Thom Richards
Updated over a week ago

How to add Managed to your Android

Want to have Managed appear on your app list? Follow these simple steps.

Written by Thom Richards
Updated over a week ago

Payments

Transaction processing times

The time taken to complete a transaction depends on which bank is involved, the time the transaction was made and the payment method used.

Written by Thom Richards
Updated over a week ago

My tenant says they have paid rent by I cant see it!

If a property is marked as in arrears but the tenant says they have paid their rent, you will need to check these things

Written by Thom Richards
Updated over a week ago

My tenant paid in advance

If your tenant has paid rent in advance, you need to let support know to they can match the funds for you.

Written by Thom Richards
Updated over a week ago

Privacy & Security

System Security & Data Privacy

If you're wondering about what makes Managed App so secure and how we handle and protect data privacy, this is the place.

Written by Thom Richards
Updated over a week ago

Further Data & Security Protocols

More information about our system data and security

Written by Thom Richards
Updated over a week ago

Data Recovery

Written by Thom Richards
Updated over a week ago