If you have received an overpaid rent from a tenant, don't worry! This can easily be resolved by following these simple steps.
Step 1: Put in a temporary Termination Date
To prevent further funds from processing, please enter the paid-to-date as the tenant's termination date. This is an interim measure to ensure no further funds from the tenant reconcile towards rent.
Step 2: Reach out to our Support Team
There are several ways in which an overpaid rent can be resolved. It is best to reach out to our Support Team for guidance on which steps are best to take to quickly and efficiently resolve this.
Please note, with overpaid rent there are 2 portions: Owner & Agent portion. You will need to work with our team for both portions to ensure it can reflect accurately.
Step 3: Arrange the refund of the required items
Once you have formalised a solution, please ensure that you follow up with the relevant parties or arrange the refund from the owner for the overpaid rent.
Once this is completed, let our Support Team know and they will mark the rental payment as refunded.
By following these steps, you can easily resolve any overpaid rent and ensure that all parties involved are properly refunded.